Refund Policy

Overview

This Refund Policy explains how refund requests are handled for Seedance 2.5 subscriptions, credits, and AI video generation.

By purchasing a subscription, credits, or paid access to Seedance 2.5, you agree to this Refund Policy.

Default Rule: No Refunds

Seedance 2.5 does not provide refunds by default.

AI video generation uses compute resources, third-party AI infrastructure, payment processing, storage, and service capacity. Once credits are granted, generation tasks are submitted, outputs are delivered, or subscription time is used, those costs may already have been incurred.

Non-Refundable Items

The following are generally non-refundable:

• Used or consumed credits.
• Completed AI video generations.
• Generated outputs that have already been delivered.
• Subscription time that has already passed.
• Purchases made by mistake after checkout confirmation.
• Requests based on user prompt quality, creative preference, subjective output quality, or unsupported expectations.
• Accounts suspended or terminated for violating the Terms of Service.

Refund Review Requests

Although refunds are not provided by default, users may request a manual review by emailing:

support@seedance25-ai.com

Please include:

• The email address on your Seedance 2.5 account.
• Your payment date.
• Your order, invoice, or transaction identifier if available.
• A clear explanation of the issue.
• Screenshots or error details if the request relates to a technical failure.

Submitting a request does not guarantee a refund.

Possible Remedies

If we determine that a technical failure occurred on Seedance 2.5's side, we may, at our discretion:

• Restore credits.
• Re-run a failed task.
• Provide replacement credits.
• Provide a partial or full refund.
• Offer another reasonable remedy.

We are not required to provide a cash refund when replacement credits or task restoration would reasonably resolve the issue.

Payment Provider Timing

If a refund is approved, it will normally be returned to the original payment method. Processing time depends on the payment provider, card network, bank, or wallet provider.

Payment processing fees, currency conversion fees, bank fees, or taxes may not be refundable.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute, we may suspend account access while the dispute is investigated.

Fraudulent chargebacks, repeated disputes, or abusive refund behavior may result in account termination.

Subscription Cancellation

Canceling a subscription stops future renewals. It does not automatically refund past charges, unused time, generated content, or credits already granted.

Credits expire 365 days after they are granted unless a different expiration is required by law or expressly stated at checkout.

Changes to This Policy

We may update this Refund Policy from time to time. If changes are material, we will update the "Last updated" date and may provide additional notice through the service.

Contact

For refund review requests, contact:

support@seedance25-ai.com